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Sections & Offices

US Citizenship and Immigration Services

US Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States of America.

We establish immigration services, policies and priorities to preserve America's legacy as a nation of immigrants while ensuring that no one is admitted who is a threat to public safety.

Personnel and Jurisdiction

Director: Mark Baxter, Field Office Director

Service Area: The Johannesburg Field Office has jurisdiction over U.S. immigration matters in the following countries: South Africa, Lesotho, Swaziland, Mozambique, Namibia, Angola, Zimbabwe, Zambia, Malawi, Madagascar, Botswana, Comoros Islands, and Mauritius.

Contact Information

Street Address:
United States Consulate General
1 Sandton Drive
Johannesburg, South Africa

Mailing Address from the US:
U.S. Citizenship and Immigration Services
U.S. Department of State
2500 Johannesburg Street
Washington, D.C. 20521-2500

Mailing Address from Outside the US:
American Consulate General
U.S. Citizenship and Immigration Services
P.O. Box 787197
Sandton 2146
Johannesburg, South Africa

Express Mail Address:
American Consulate General
U.S. Citizenship and Immigration Services
1 Sandton Drive
Sandhurst 2196
Johannesburg, South Africa

Office Location: We are located at 1 Sandton Drive on the corner of Sandton and Rivonia Roads. (Opposite Sandton City Shopping Mall).

Hours of Operation:  The USCIS office is open Monday through Thursday 7:45 AM to 5:15 PM. On Fridays the office will be open 7:45 AM to 12:45 PM. The office is closed on all South African and American holidays.  

Phone: You may call our office directly or send an email inquiry.
Daily calling hours are from 8:00 AM to 12:00 PM only.
Please dial +27 (0)11 290 3230

Email: You may also send an e-mail inquiry at any time to:

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Visiting the Office in Person

Appointments: To file applications with USCIS or to speak to someone in person, we recommend that an appointment be made in advance by calling the above number or e-mailing your request.

Walk-ins: The Johannesburg Field Office is open for walk-in on Thursdays 1:00 PM to 4:00 PM.

Public Transportation: Information not available.

Parking & Handicap Accessibility: Pay parking is available at the Sandton City Mall. Parking within the consulate is not available. Accessibility for individuals with special needs is available upon request prior to your appointment.


Fees for applications and petitions are listed on our Forms, Fees and Filing Locations Chart. The fees for all applications and petitions submitted to this office must be paid with either U.S. dollars, South African Rand, Credit Card, or a South African Bank issued check in a Rand amount. All checks must be made payable to the “United States Disbursing Officer”. Please contact our office for the exchange rate and more details related to this form of payment. No personal checks are accepted.

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Customer Feedback

We strive to provide quality service to our customers. If we have not lived up to this commitment, or if we have met or exceeded your expectations, please let us know.

To comment on the services provided at this office, please write to the Field Office Director at the address given above, or to the:

District Director
U.S. Citizenship and Immigration Services
Department of Homeland Security
American Embassy
Via Sallustiana 49
00187 Rome, Italy

If you feel you were mistreated by a U.S. immigration employee, or wish to make a complaint of misconduct by a U.S. immigration employee, you may write to the District Director, or write directly to the:

Department of Homeland Security
Attn: Chief, International Operations Division
20 Massachusetts Avenue, NW, Suite 3300
Washington, DC 20529-2100

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For in-depth information about visas, please check the Visa Services section of the U.S. Department of State website.  You should alsocheck the local website which provides instructions as well as the online form and appointment facility.

If you have specific questions about non-immigrant visas, such as tourist visas, student visas, temporary worker visas, or religious worker visas, please go to “VISAS” for a list of requirements. You will also find information on the diversity visa program known as the “green card lottery” under the “VISAS” tab.

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Immigration forms: Immigration forms are available.

Form I-407: The abandonment of lawful permanent resident status is irrevocable. An individual who relinquishes lawful permanent resident status must qualify again for such status. Therefore, one should give careful thought to abandoning lawful permanent resident status.

If you wish to abandon your permanent residence and relinquish your Permanent Resident Card (Green Card), please contact us by phone or in writing for further instructions.

Forms I-600 & I-600A may be obtained from the USCIS website. South Africa and the U.S. are signatories to the HAGUE CONVENTION. Anyone considering adopting a South African child should contact the Johannesburg Field Office for more information.

Information on intercountry adoptions may be found at the Department of State website  and on the USCIS online website at How Do I Apply to Bring a Foreign-Born Orphan to the United States?

Form I-130: The USCIS office at the US consulate will accept I-130 Visa petitions from US citizens who reside in South Africa. US citizens who reside in the United States should file at USCIS offices located in the US. Please consult the USCIS website for forms, fees and filing instructions.

Form N-400: USCIS offices overseas are only authorized to process applications for Naturalization for active duty military members and certain eligible family members. See the USCIS Website on Naturalization for eligibility criteria and proper filing procedures.

Form I-131 Parole: The Johannesburg Field Office does not issue Humanitarian Parole. Instructions on how to file an application for Humanitarian Parole are located on Form I-131.

Individuals must apply for parole by submitting their applications to:

USCIS Dallas Lockbox
For US Postal Service (USPS) Deliveries:
PO Box 660865
Dallas, TX. 75266

For Express mail and courier deliveries:

Attn: HP
2501 S. State Hwy 121, Business Suite 400
Lewisville, TX 75067

To expedite the processing, the use of express mailing is recommended.

Form I-131 Re-entry: The Johannesburg Field Office does not issue or extend Re-Entry Permits.

Instructions on how to obtain or replace a Re-Entry Permit are found on the USCIS website.

Form I-131 Refugee Travel Documents: Applications for Refugee Travel Documents may be filed at the USCIS Europe, Middle East and Africa District Office in Rome if the applicant:

  • Was admitted to the US as a refugee or asylee,
  • Departed the US without having applied for a Refugee Travel Document, and
  • Has not yet been outside the US for more than one year

In order to approve a Refugee Travel Document application, there must be sufficient time to process and deliver the document so that the applicant can travel back to the United States before the one-year deadline. In urgent or compelling circumstances, or when there is insufficient time to process and issue the document, USCIS may request that the Field Office or US Embassy/Consulate with jurisdiction over the applicant’s residence issue a Boarding/Transportation Letter in lieu of a Refugee Travel Document.

Form I-590: The Johannesburg Field Office does not directly accept refugee resettlement applications. If you believe you may be eligible for resettlement to the United States, you should contact the United Nations High Commissioner for Refugees in Pretoria.

Forms I-601 and I-212: If you are outside of the United States and otherwise approved to immigrate to the United States, but a Department of State Consular Officer found you ineligible to enter because of one or more grounds of inadmissibility for which a waiver may be available, you may apply for a waiver by filing Form I-601, Application for Waiver of Grounds of Inadmissibility.

If you left the U.S. voluntarily after being issued an order of deportation or removal, were deported or removed, or reentered the United States unlawfully after having cumulatively accrued more than one year of unlawful presence, you may apply for readmission the U.S. by filing Form I-212, Application for Permission to Reapply for Admission Into the United States After Deportation or Removal.

Where to File:
USCIS has changed where waiver applications are filed. This may provide you with faster and more efficient application processing and will enable you to track your case status online. You may also request an email or text message confirming receipt of your waiver by completing and attaching Form G-1145, E-Notification of Application/Petition Acceptance to your application.

Please read the directions below carefully so we can process your application as quickly as possible.

If you have not yet submitted your application:
• Beginning June 4, 2012, you must mail your waiver application and supporting evidence directly to the USCIS Lockbox facility specified in the form instructions.

If you have an appointment to submit your application before July 4, 2012:
• You may keep your appointment.
• You may cancel your appointment and mail your application to the USCIS Lockbox facility specified in the form instructions.

If you submitted your application before July 4, 2012, and:
• Our office received it between June 4 and July 3, 2012, we will process it.
• Our office received it on or after July 4, 2012, we will return it to you. Please mail your application directly to the USCIS Lockbox facility specified in the form instructions.

You may find the address for the appropriate USCIS Lockbox facility in the form instructions or see, Direct Filing Addresses for Form I-601, Application for Waiver of Grounds of Inadmissibility, and I-212, Application for Permission to Reapply for Admission into the United States After Deportation or Removal.

I-601 Expedited Adjudication Requests:
Applicants for Waivers of Inadmissibility, Form I-601, may request that the USCIS office expedite adjudication of the I-601 waiver application when there are extraordinary circumstances that are time-sensitive, compelling, and necessitate the applicant’s presence in the United States sooner than would be possible if the application were processed under normal processing times. The strong desire to immigrate to the United States as soon as possible is not by itself “extraordinary.” A request to expedite adjudication must be made in writing and delivered to the USCIS Field Office Director.  The applicant must provide evidence of the extraordinary and compelling circumstance.  If the request to expedite the adjudication of an I-601 waiver is approved, the USCIS office will notify the applicant within 15 days of receipt of the request.  If no response is received with 15 days, the applicant must presume the request for the expeditious adjudication has been denied. Please be aware that approval to expedite adjudication of an I-601 waiver application does not guarantee approval of the I-601 waiver application, but only that consideration and adjudication of the I-601 waiver application will be expeditiously handled.  If the request for expedited processing is denied, the waiver will be adjudicated within normal processing times.

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Other Services

Fingerprinting: USCIS Johannesburg takes fingerprints for persons who are residents of South Africa and who are:

  • Active-duty members of the military or their spouses who are applicants for naturalization;
  • Spouses of U.S. government employees serving overseas and other applicants for expedited naturalization residing overseas;
  • Prospective adoptive parents who are filing from overseas; or
  • Applicants for Refugee Travel Documents.

Limited fingerprinting services may also be available to overseas applicants filing for U.S. immigration benefits who present an appropriate letter from a domestic USCIS office stating that fingerprints are required, or in compelling circumstances. Please contact our office for additional information.

Special Registration is a program of the US Immigration and Customs Enforcement (ICE) of the Department of Homeland Security.